![]() ![]() I got back home (and emailed the other jurisdictions and have taken care of missed tolls that I was unaware of - on the way home, I went through cash gates and paid cash) and called to be told that (1) My account had been frozen because I hadn't used it for a while (! I don't have to on a daily basis but would sure like it available to me if I go to Reston or Philly), and (2) my transponder was 10 years old anyway and I needed a new one. I am very distressed by my recent experience with EZPass! I went up to Philadelphia for Thanksgiving a few months ago, and my EZPass was apparently frozen but there was no indication of such (most toll booths no longer have gates or say "toll paid" on I-95) until I got to a bridge in Philly and it wouldn't let me through. This is no way to treat a long-standing customer I do north think it is fair to have to pay such an exorbitant fine when, except for a short period of time, I had an active account with a positive balance, and they could have withdrawn the $10.50 at any time during the past two years. I think that this is a horrible way to do business, and to treat a customer. When I tried to get the fine further reduced they said that “there was nothing they could do.” The fine is now Over $1000, or $470.50 if I settle before court. I had no idea that those 6 tolls were still unpaid until I received the court summons 2 years later. After the account had been replenished, and I was successfully using E-Pass again, I assumed that the matter had matter had been resolved. I am now being summons to court for 6 toll violations totaling $10.50 that were unpaid from 2 years ago, when E-Z Pass was unable to replenish my account, due to insufficient funds when I was unemployed.Īccording to their “Customer Service” they tried to withdraw the money only twice, back in 2017, when I was not working., and then they sent out notices. I have been a customer since the 90s, and am still an active customer. This system needs some serious improvement! So while I wait on the phone again (3rd time) and wait for a call from a supervisor, I will have to put up with the automated calls about "My Account". I asked that the issue be elevated to a supervisor and the response was that the chat agent sent an email to his immediate supervisor. I stumped the representative when I asked why they couldn't remove the erroneous phone number from the delinquent account? And why I as a customer in good standing should continue to receive calls associated with someone else's account in arrears? I'm sure I heard crickets through the chat. On the third chat (an additional 10-days later) I was advised that they had sent a courtesy email to the other customer. The second chat session 2-weeks later identified there is another account with my phone number erroneously listing my phone number on it and they would contact them to correct it. The first time I was told my account is in good standing and not to worry. But after 20 minutes and moving from 107 to 84 in the que, the system disconnected me! If you ask for a call back (which the automation offers) you never receive a call. ![]() Well, pressing one places you into a que of over 100. ![]() It also says to press one and I will be connected to a customer representative. The calls state tolls can't be charged to my account and I need to contact them. Impossible to contact customer service and resolve erroneous account calls.įor the last month I have been receiving automated phone calls concerning my E-Z Pass VA account. My Questions are if the notices were sent to wrong address why should I pay admin fees? Why this is not before a judge? Why cannot I pay the tolls only? I need someone to get back to me ASAP. I am very concerned because I am threatened. Yesterday June 6th I received another FINAL notice and once again I am told that it is being sent to collection, I could lose my License if I do not pay admin fee. Until now I have not heard from anyone, nor I have not heard from the dispute committee. I am so in shocked I asked them to have manager called me and I immediately filed a dispute. They also confirmed that the notices were sent to a wrong address and blamed me despite my NOT receiving prior notices. The representatives I spoke to told me that it is being sent to collection. I was in shocked and immediately called the number provided in the notice. I recently received a final notice from toll payment processing Center for Hundreds of dollars ( toll +admins fees). I am writing about the criminal behavior of the toll violations office. Dispute against Toll Violation, notice numbers ![]()
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